Collision Repair and Things You Should Know

Worried about your car repair? You ought to be. In nearly 15 years as an adjuster I have seen some doozies when it comes to collision repair. As a short example, let me tell you this . . . When I was an adjuster, I caught an auto body shop and a rental car company conspiring to defraud the insurance company. What they did was that the rental company would file a claim for undercarriage damage, and we would inspect the vehicle, find the damages, write the estimate and pay the body shop. What I figured out is that instead of the damages happening like the rental company said (like a renter hit a curb, or hit some debris in the road), it was being caused by the body shop. The shop would have their technician put the car on a lift and then he would get under it with a sledge hammer and damage the oil pan or some other component, then they would give the car back to the rental company and they would file the claim.

We would pay the shop to replace the damaged component, but they would just go in an repair the component and pocket the money for the parts that we paid them. They sometimes made $400.00 or $500.00 on one scam by just faking invoices for parts that they had damaged to begin with, and then repairing the part (or replacing it with one they had lying around) and pocketing the insurance money.

Not all shops are crooks, but body shops, like any other business, are in business to make money. Most people are not experts on collision repair, and body shops know this. Taking your car to a body shop is sort of like going to the doctor or hiring an attorney. You kind of have to trust what the doctor or lawyer says because they are specially trained. It is the same for a body shop, you kind of have to trust what they tell you because they are specially trained.

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